Customer Help

Q: How do I create an account?

Sign up in the Checkout Page or on the My Account Page

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Currency

All Items are priced in NZD

How long does it take for me to receive my order?

When we receive your order, our aim is to dispatch according to stock availability on Monday to Friday.

Deliveries are sent from our office in Hamilton and are usually sent via Courier, Delivery is overnight and is dependent on Some isolated regions or rural addresses may require additional delivery time.

In the event that an item is out of stock, you will be notified of the expected additional delay.

How do I create an account?

How do I change my shipping address?

How do I track the status of my order?

Will you keep my credit card information on file?

No We do not keep your Credit Card Details

Do you charge sales tax?

Yes we Apply 15% GST Tax

Do you ship to my country?

We Ship To New Zealand Address Only Currently

Payments with Buy Now Pay Later Finance

Payments with Buy Now Pay Later, Like Afterpay, Laybuy, Zip, Gem. All have a Non Returnable fee of up to 7% for all orders even if the order is on Backorder or Cancelled.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

If there is a Problem with your item please feel free to contact us to arrange an return authorisation number for Repair or Replacement, Please Fill out this Form Here

For Help Email info@avstore.co.nz or Call 07 8341197

If you Require a different Product an Exchange only possible if goods returned within 7 days, a 20% restocking fee will be charged to cover admin costs,

Please note, there will also be restocking fees of 5.9% if Long / Short term finance options have been used as a payment method. and 3.1% for Credit Cards

If item also has been shipped the cost of the shipping will also be deducted from the refund amount, at the amount it has cost us.

Long / Short term finance options include Laybuy / Humm / Long Term Finance / Gem Visa / Afterpay/ Zip. Restocking fees might still apply even though the order has not been processed / shipped / delivered or on Backorder

Please Contact for RA Number

Refunds only available on faulty goods if returned within 28 days.

Software or items containing software that have been opened are not covered under this return policy.

For health reasons we cannot accept returns on headphones or microphones for any reason if the packaging is opened.

I received the wrong item

We Are Very Sorry about this please contact us to arrange shipping you the correct item.

My order arrived damaged

We Are Very Sorry about this Please Contact us ASAP within 5 Days of receiving the Item.

Where should I Courier my authorized return?

Waikato Sound & Lighting

11 Kaimiro St Pukete Hamilton

How do I receive customer support?

What do I do if I entered an incorrect shipping address?

Can I change or cancel an order after I've submitted it?

Please Contact us ASAP There May be fees depending on how you paid

Can I pre-order an item that is sold out?

Yes we Accept Orders for backorder

Change of Mind

We Currently don’t provide change of mind refunds, We may at AV Stores discretion provide store credit or an exchange. Please Contact us for Your Options.
Please don’t return without Authorisation Number

Incorrect Item

If you purchased the incorrect item. We may at AV Stores discretion provide store credit or an exchange. Please Contact us for Your Options.
Please don’t return without Authorisation Number