Toll free: 0800 AV Store – (0800 287 867)  07 834 1197  Email:

Visit Our Store & Demo Room : 11 Kaimiro St Pukete Hamilton


Refund – Your Rights

Repairs, replacements and refunds are known as remedies. You can ask for a remedy under the Consumer Guarantees Act (CGA) for any consumer product or service that you are not happy with.

Consumer products are things bought from a business for personal or household use.

You should be able to get a repair, replacement or refund if:

  • products or services don’t do what they are meant to, or are defective
  • products or services are different from their description, eg on packaging or in advertising
  • products don’t match the sample or model you were shown
  • products or services are not reasonably fit for a particular purpose you told the seller about
  • the retailer did not have the right to sell the product
  • delivery is late or never arrives, or products are damaged in transit.

The Consumer Guarantees Act doesn’t cover commercial products, real estate, or private sales, eg garage sales, school galas or buying second-hand from private sellers (not traders) on sites like TradeMe.

The AV Store is not legally required to give you a refund or replacement if you have just changed your mind.


If there is a Problem with your item please feel free to contact us to arrange an return authorization number for Repair or Replacement, Please Fill out this Form Here

For Help Email or Call 07 8341197 

If you Require a different Product an  Exchange only possible if goods returned within 7 days, a 20% restocking fee will be charged to cover admin costs, 

Please note, there will also be restocking fees of 5.9% if Long / Short term finance options have been used as a payment method. and 3.1% for Credit Cards

If item also has been shipped the cost of the shipping will also be deducted from the refund amount, at the amount it has cost us.

Long / Short term finance options include Laybuy / Humm / Long Term Finance / Gem Visa / Afterpay/ Zip. Restocking fees might still apply even though the order has not been processed / shipped / delivered/ or Backordered 

 Please Contact for RA Number

Refunds only available on faulty goods if returned within 28 days.

Software or items containing software that have been opened are not covered under this return policy. 

For health reasons we cannot accept returns on headphones or microphones for any reason if the packaging is opened.

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