Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
When we receive your order, our aim is to dispatch according to stock availability on Monday to Friday.
Deliveries are sent from our office in Hamilton and are usually sent via Courier, Delivery is overnight and is dependent on Some isolated regions or rural addresses may require additional delivery time.
In the event that an item is out of stock, you will be notified of the expected additional delay.
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No We do not keep your Credit Card Details
Yes we Apply 15% GST Tax
We Ship To New Zealand Address Only Currently
If you need to swap an item
Returns and Exchanges
If there is a Problem with your item please feel free to contact us to arrange Repair or Replacement, Email info@avstore.co.nz or Call 07 8341197
If you Require a different Product Exchange only possible if goods returned within 7 days, a 20% restocking fee may be charged to cover admin costs
Refunds only available on faulty goods if returned within 28 days.
Software or items containing software that have been opened are not covered under this return policy.
For health reasons we cannot accept returns on headphones or microphones for any reason if the packaging is opened.
We Are Very Sorry about this please contact us to arrange shipping you the correct item.
We Are Very Sorry about this Please Contact us ASAP within 5 how Days of receiving the Item.
Waikato Sound & Lighting
11 Kaimiro St Pukete Hamilton
Contact us sales@avstore.co.nz
Contact us ASAP
Please Contact us ASAP
Yes we Accept Orders for backorder