Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
All Items are priced in NZD
When we receive your order, our aim is to dispatch according to stock availability on Monday to Friday.
Sign up in the Checkout Page or on the My Account Page
Contact Us ASAP
Sign in to your account
No We do not keep your Credit Card Details
Yes we Apply 15% GST Tax
We Ship To New Zealand Address Only Currently
If you need to swap an item
Returns and Exchanges
If there is a Problem with your item please feel free to contact us to arrange an return authorisation number for Repair or Replacement, Please Fill out this Form Here
For Help Email info@avstore.co.nz or Call 07 8341197
Long / Short term finance options include Laybuy / Humm / Long Term Finance / Gem Visa / Afterpay/ Zip. Restocking fees might still apply even though the order has not been processed / shipped / delivered
We Are Very Sorry about this please contact us to arrange shipping you the correct item.
We Are Very Sorry about this Please Contact us ASAP within 5 Days of receiving the Item.
Contact us sales@avstore.co.nz
Contact us ASAP
Please Contact us ASAP
Yes we Accept Orders for backorder
We Currently don’t provide change of mind refunds, We may at AV Stores discretion provide store credit or an exchange. Please Contact us for Your Options.
Please don’t return without Authorisation Number
If you purchased the incorrect item. We may at AV Stores discretion provide store credit or an exchange. Please Contact us for Your Options.
Please don’t return without Authorisation Number