Toll free: 0800 AV Store – (0800 287 867)  07 834 1197  Email: Sales@avstore.co.nz

Visit Our Store & Demo Room : 11 Kaimiro St Pukete Hamilton

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

All Items are priced in NZD 

When we receive your order, our aim is to dispatch according to stock availability on Monday to Friday.

Deliveries are sent from our office in Hamilton and are usually sent via Courier, Delivery is overnight and is dependent on Some isolated regions or rural addresses may require additional delivery time.
 
In the event that an item is out of stock, you will be notified of the expected additional delay. 

Sign up in the Checkout Page or on the My Account Page

Sign in to your account

No We do not keep your Credit Card Details

Yes we Apply 15% GST Tax

We Ship To New Zealand Address Only Currently

If you need to swap an item

Returns and Exchanges

If there is a Problem with your item please feel free to contact us to arrange an return authorisation number for Repair or Replacement, Please Fill out this Form Here

For Help Email info@avstore.co.nz or Call 07 8341197 

If you Require a different Product an  Exchange only possible if goods returned within 7 days, a 20% restocking fee will be charged to cover admin costs,
Please note, there will be restocking fees of 5% if Long / Short term finance options have been used as a payment method. and 2.5% for Credit Cards

Long / Short term finance options include Laybuy / Humm / Long Term Finance / Gem Visa / Afterpay/ Zip. Restocking fees might still apply even though the order has not been processed / shipped / delivered

 Please Contact for RA Number
Refunds only available on faulty goods if returned within 28 days.
Software or items containing software that have been opened are not covered under this return policy. 
For health reasons we cannot accept returns on headphones or microphones for any reason if the packaging is opened.

We Are Very Sorry about this please contact us to arrange shipping you the correct item. 

We Are Very Sorry about this Please Contact us ASAP within 5 Days of receiving the Item.

Waikato Sound & Lighting
11 Kaimiro St Pukete Hamilton

Contact us sales@avstore.co.nz

Yes we Accept Orders for backorder 

We Currently don’t provide change of mind refunds, We may at AV Stores discretion provide store credit or an exchange. Please Contact us for Your Options.
Please don’t return without Authorisation Number

If you purchased the incorrect item. We may at AV Stores discretion provide store credit or an exchange. Please Contact us for Your Options.
Please don’t return without Authorisation Number

Fast shipping

Items Are Shipped from NZ

Sound Advice

Get It Right First Time

NZ Owned & Operated

Full NZ Warranty Supported

Secure Checkout

PayPal / MasterCard / Visa