Toll free: 0800 AV Store – (0800 287 867)  07 834 1197  Email: Sales@avstore.co.nz

FREE NZ Shipping On Orders Over $199

Visit Our Store & Demo Room : 11 Kaimiro St Pukete Hamilton

Common queries answered

Frequently asked Questions

Monday to Friday 8.30 – 5pm 

Saturday 10-12pm

Sunday Closed 

Public Holidays Closed

Christmas Hours 2025
24th December 8.30am -3pm
25 -28th December Closed 
29th-31st December 10am – 3pm 
1st-4th January Closed 
5th -9th January 10am – 3pm 
10th January 10am – 12pm
12th January Normal Hours 

Most Orders are Shipped Same Day, Some Orders will require item to be ordered in this can take around 3-4 days if it is going to take longer you will be notified.

If there is a Problem with your item please feel free to contact us to arrange Repair or Replacement, Email info@avstore.co.nz or Call 07 8341197 

If you Require a different Product Exchange only possible if goods returned within 7 days, a 20% restocking fee may be charged to cover admin costs
Refunds only available on faulty goods if returned within 28 days.
Software or items containing software that have been opened and Parts are not covered under this return policy. 
For health reasons we cannot accept returns on headphones or microphones for any reason if the packaging is opened.

Contact Us ASAP. Sales@avstore.co.nz

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Contact us, Sales@avstore.co.nz

Contact Us ASAP. Sales@avstore.co.nz & 07 8341197

We Ship to NZ Only

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If you need assistance or have any questions, please get in touch. Whether you need more information or want to buy AV products online, we're here to help.

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Phone - 07 834 1197
Email - Fill Out form below

Hamilton AV Showroom, Warehouse & Shop 
Physical Address: 11 Kaimiro Street Pukete Hamilton 3200
Postal Address: PO Box 10401 Te Rapa Hamilton 3240
Phone: 07 8341197
Email: sales@avstore.co.nz

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Items Are Shipped from NZ

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Full NZ Warranty Supported

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