Delivery Information
When we receive your order, our aim is to dispatch according to stock availability on Monday to Friday.Deliveries are sent from our office in Hamilton and are usually sent via Courier, Delivery is overnight and is dependent on Some isolated regions or rural addresses may require additional delivery time. In the event that an item is out of stock, you will be notified of the expected additional delay.
DAMAGED OR UNDELIVERED ORDERS
If your item is damaged upon arrival please notify us immediately info@avstore.co.nz or 0508 724473 If your item fails to arrive within 4 working days of delivery date please notify us immediately on info@avstore.co.nz or 0508 724473
PICK UP ADDRESS
If you wish to come and see us to pick up your order the address is: Waikato Sound & Lighting 11 Kaimiro St Pukete Hamilton
Returns
If there is a Problem with your item please feel free to contact us to arrange Repair or Replacement, Email info@avstore.co.nz or Call 07 8341197 If you Require a different Product Exchange only possible if goods returned within 7 days, a 20% restocking fee may be charged to cover admin costs Refunds only available on faulty goods if returned within 28 days. Software or items containing software that have been opened are not covered under this return policy. For health reasons we cannot accept returns on headphones or microphones for any reason if the packaging is opened.
Please note, there will be restocking fees of 5% if Long / Short term finance options have been used as a payment method. and 2.5% for Credit Cards
Long / Short term finance options include Laybuy / Humm / Long Term Finance / Gem Visa / Afterpay/ Zip. Restocking fees might still apply even though the order has not been processed / shipped / delivered
SERVICE
Most items sold by The AV Store are covered by a manufacturer’s warranty Please see the manufacturer’s websites for details.
If an item has a manufacturer’s warranty, and/or the warranty period has expired, we will do service and repairs in-house or will pass your item to the manufacturer or their authorised service centres.
We make every effort to provide the repair of out-of-warranty items.
If your product is faulty, damaged or not working, and is covered under warranty, you will need to contact us with your order Number below